Too many people think that marketing is a siloed function of a company, just focused on the realm of media/communications & advertising. But the best companies understand that there are several things that effect the customer's experience beyond just the Four P's. We tend to agree. Any touchpoint that a potential customers' has with your company is a marketing interaction. As much as we'd like to think only advertising speaks to that, we all know in our experience as consumers that simply is not true.
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